| 1. Place an Order - Select the items from the online catalog, then go to the Shopping Cart proceed through the Checkout process. You can pay by credit card into our paypal.com account or by mailing us a check with our printable order form. |
| 2. Order Processing - Within 1 business day, we will review your order and process it. Then an email will be sent to the customer and the shop owner indicating the order has been processed. |
| 3. Shop Owner Responsibility - The Shop Owner will package your item and ship it directly from them. Then the shop owner will mark the order as shipped, which will send an email to you informing you of this happening. |
| 4. Customer Service - We are your first contact for customer service issues. If there is a problem with your order, all of our shop owners aggree to give you a full refund (minus shipping charges) if you notify us within 30 days of when your order was shipped and return the item to the shop owner. |
| 5. Our Promise to the Customer - We only invite quality craftsman who adhere to top notch business practices to directly sell their handmade gifts from us. Each crafter has been referred to us by another crafter and we have a direct personal relationship with them that allows us to call them at any time. |
| 6. Real People, Not Machines complete your order in the USA - We are a small family business based in Virginia. If you have a question give us a call. You may have to leave a message, but a real person, most likely the owner (Angela) will return your call and answer your questions. Our phone number is posted at the top of this website. Watch video of founder, Angela Anderson, telling story of the craftyshops.com on a local Virginia TV Talk Show. |
